Disputing Incorrect Charges or Payments

If you are being charged incorrectly, chased for a payment you do not recognise, or billed after an account was closed, it is important to dispute this clearly and in writing. Billing disputes often escalate because the issue is not properly recorded or addressed.

This can include incorrect balances, duplicate charges, debts you do not recognise, or demands from third-party debt collectors for accounts you believe are closed or incorrect.

This service helps you set out your position clearly and in writing.

You explain what charges you are disputing, why you believe they are incorrect, and what outcome you are seeking. RespondRight prepares a structured payment dispute letter that records your position and requests a clear response.

When this service is suitable

This letter is suitable if:

• You are being charged for something you do not recognise
• Payments continue after cancellation or closure
• A balance is incorrect or unexplained
• A debt is being pursued in error
• You want the issue formally recorded

What you receive

You receive one professionally written billing or payment dispute letter, tailored to your situation and delivered by email. The letter is ready to copy, send, or email.

What this is not

This is not legal advice.
This does not replace a solicitor.
No outcome is guaranteed.

If you want help setting this out clearly, you can use our
Debt or Payment Dispute Letter – Written for You
to formally dispute the charge.