Formal Disputes and Complaints

When a problem is ignored or handled badly, putting it in writing is often the next step.

This page brings together common disputes where a clear, formal letter helps you explain what went wrong, state what you are asking for, and prompt a proper response. Each service is designed for a specific situation and written based on the details you provide.

Problems with Purchases and Services

These disputes arise when goods or services do not meet expectations and informal complaints have failed. Retailers and service providers are more likely to respond when the issue is set out clearly in writing.

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Refused a refund for faulty goods
Product failed on first use
Service not delivered as agreed
Refund wrongly refused

Parking and Penalty Charges

Parking and penalty notices can be confusing and stressful. A structured challenge letter helps present your position clearly and address the points councils and authorities expect to see.

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Received a private parking charge notice
Challenging a council penalty charge notice

Employment Problems

Workplace disputes often escalate when concerns are not addressed informally. A written grievance creates a clear record and ensures your concerns are raised through the correct process.

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Employment and Workplace issues

Data Protection and Privacy Issues

If your personal data has been misused, shared incorrectly, or continues to be processed after you have objected, a formal complaint can help clarify what data is held and how it is being used.

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Data protection and GDPR issues

Subscriptions, Billing, and Payments

These disputes involve ongoing charges, cancelled subscriptions, or payments you do not recognise. A written letter helps stop further charges and request clarification or refunds.

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Disputing incorrect charges or payments
Being chased for a debt you do not recognise
Problems cancelling a subscription

How the Service Works

You choose the type of letter you need and complete a short form explaining what happened. Based on your answers, a clear and structured letter is written for your situation and emailed to you.

Letters are delivered within 24 hours, or the next working day.

What to Expect

Each letter is written in plain UK English and designed to be firm, factual and appropriate for the situation. The aim is to help you set out your position clearly and prompt a meaningful response.

This service does not provide legal advice and no outcome is guaranteed.

If you are unsure how to put your complaint into words or want to avoid weakening your position, choosing the right letter gives you a clear next step.