Problems Cancelling a Subscription

If you have tried to cancel a subscription but payments continue, raising the issue formally may be necessary. Subscription disputes often arise where cancellations are not processed properly, confirmation is unclear, or charges continue after an account should have been closed.

This can include phone, broadband, streaming services, gyms, software subscriptions, or any service with recurring payments. Many people are told a cancellation has been completed, only to find charges continue.

This service helps you set out the issue clearly and in writing.

You explain when and how you attempted to cancel, what you were told, and what charges have continued. RespondRight prepares a structured letter that records your position and requests confirmation that the subscription has been cancelled.

When this service is suitable

This letter is suitable if:

• You cancelled but payments continue
• Cancellation was confirmed verbally but not honoured
• You cannot get written confirmation
• You are being passed between departments
• You want charges stopped and clarified

What you receive

You receive one professionally written subscription cancellation dispute letter, tailored to your situation and delivered by email. The letter is ready to copy, send, or email.

What this is not

This is not legal advice.
This does not replace a solicitor.
No outcome is guaranteed.

If you want help setting this out clearly, you can use our
Subscription Cancellation or Dispute Letter – Written for You
to request confirmation and stop further charges.