Refund Wrongly Refused

When a refund is refused without a clear or consistent reason, informal complaints often fail. Many sellers rely on store policy, delays, or vague explanations unless the issue is set out formally in writing.

This issue often follows returns of faulty goods, cancelled services or rejected chargebacks. Customers are told refunds are not possible, delayed indefinitely, or ignored after proof is provided.

This service helps you raise the issue clearly and in writing.

You explain what was purchased, why a refund was requested, and how the refusal was communicated. RespondRight prepares a structured letter that records your position and requests the refund to be reviewed properly.

When this service is suitable

This letter is suitable if:

• A refund was refused without explanation
• You were quoted store policy only
• The reason for refusal keeps changing
• Your return was accepted but no refund followed
• You want the refusal recorded clearly in writing

What you receive

You receive one professionally written refund dispute letter, tailored to your situation and delivered by email. The letter is ready to copy, send, or email.

What this is not

This is not legal advice.
This does not replace a solicitor.
No outcome is guaranteed.

If you want help setting this out clearly, you can use our
Refund or Chargeback Request Letter – Written for You
to request a proper review of the refused refund.