Service Not Delivered as Agreed

If you paid for a service that was not delivered as agreed, you are entitled to challenge this. Service disputes often arise where work is incomplete, delayed, cancelled or carried out to a poor standard.

This can include missed appointments, work not completed, repeated delays or services that fall well below what was promised. Many people struggle to explain the issue clearly or worry about making the situation worse.

This service helps you set out the problem in a clear, factual way.

You explain what was agreed, what went wrong and what outcome you are seeking. RespondRight prepares a structured complaint letter that clearly sets out the issue and what you expect to happen next.

When this service is suitable

This letter is suitable if:

• A service was not completed
• Appointments were missed or cancelled
• Work was delayed without explanation
• The quality of work was poor
• You are being ignored or dismissed

What you receive

You receive one professionally written service dispute letter, tailored to your situation and delivered by email. The letter is ready to copy, send, or post.

What this is not

This is not legal advice.
This does not replace a solicitor.
No outcome is guaranteed.

If you want help setting this out clearly, you can use our
Service Failure or Missed Appointment Letter – Written for You
to submit a formal complaint.